Frequently asked questions

Two sizes. Small (3") — internal W 30 × H 8 × D 60 cm, ideal for documents, passports, title deeds, jewellery and cash. Medium (5") — W 30 × H 13 × D 60 cm, for larger valuables and bulkier items.

Both boxes are 30 cm wide and 60 cm deep; only the height differs (8 cm vs 13 cm). Measure your items against those dimensions, or bring them in and we'll help you choose.

A dual-key system: your box opens only with your key plus our master key — and we keep no copies of customer keys.

Come in with your ID. We verify you biometrically and open the box under supervision. Drilling and a new lock cost ฿6,000; your ฿2,000 deposit is applied to that, leaving ฿4,000 to pay.

Illegal items, hazardous materials and perishables are not permitted. Anything else that fits is entirely your business — we never ask.

Yes, subject to availability. We'll help you transfer your contents to the larger box.

Two keys are issued to you when you sign, and we keep no copy — only your key plus our master key can open the box.

Yes, with two-person access: add a co-applicant and you're both enrolled with biometrics.

Reinforced steel boxes inside a purpose-built, reinforced vault. For security we don't publish full technical specifications — visit and we'll show you around.

Passports and documents, title deeds, jewellery and gold, cash and keepsakes. What you store is your business — we never ask.

A private, stable mailing address in Pattaya. Your mail is received and stored securely, and you collect it any day of the week.

Yes. With same-day scanning we scan your mail the day it arrives and send it to you, so you can read it from anywhere in the world.

Your mail scanned into a secure online inbox. Read each item, then choose to forward it, hold it for pickup, or have it shredded.

Yes — domestically within Thailand (EMS / registered post) or internationally via Thailand Post, on request or on a schedule you choose.

Yes, by email or SMS whenever new mail arrives or is scanned to your inbox.

Yes, we receive letters and parcels on your behalf. For large parcels, just let us know in advance — oversized items are kept safely on our package table.

We notify you by phone and email you a photo of the package the day it arrives.

Yes. Deposit the amount with us in advance and we'll pay on delivery when your package arrives.

Yes — just let us know in advance by phone or email who will collect it.

Yes. With your written authorisation we'll release mail to the person you name.

For the length of your rental. We notify you as mail arrives, so nothing is missed.

Yes. Read it in your inbox first if you like, then tell us to forward, hold, or securely shred it.

It's a private mailbox with a real address you control, plus optional scanning and forwarding — more flexible than a standard PO box.

The premises are purpose-built and reinforced for vault storage, with on-site security guards during opening hours, biometric identification on every visit, a dual-key system and 24/7 CCTV.

No. Access is tied to your biometrics and your key — no one can present themselves as you.

Yes — 24/7 CCTV coverage inside and out, recorded around the clock. For your privacy there are no cameras in the private booth where you access your box.

Yes. Security guards are on the premises throughout opening hours — real people watching over the facility.

Your fingerprint and face are enrolled when you register and verified every time you visit — so only you can reach your box.

Only enrolled customers accessing their own box, always with staff present during opening hours.

No. The dual-key system means your key is always required — staff cannot open your box alone, and we keep no copy of it.

Yes — 24/7 CCTV inside and out, plus on-site security guards throughout opening hours.

It's purpose-built and reinforced specifically for vault storage. For security we don't publish full technical details — you're welcome to see it in person.

Not by us. Your box is private — we never see, record or value what you place inside, so we are not in a position to insure it. Some home or contents policies extend to items held in a safe deposit box, often only in part and sometimes not at all, so it is worth asking your insurer and arranging separate cover if what you keep here matters to you. What we provide is the security itself: a reinforced vault, a dual-key system where no copy of your key exists, biometric access control and continuous monitoring.

Yes. The safe room is built with reinforced, double-layer, fireproof walls.

It's off-site (safe even if your home is burgled), reinforced, guarded, biometric-controlled and monitored 24/7 — protection a home safe can't match.

No. We never ask and we keep no record of contents. Only you have access to what's inside.

Under Thailand's PDPA. Your details are stored encrypted and are never sold or shared with third parties for marketing.

Yes. You access your box in a private booth, and our staff handle every visit discreetly.

No. We treat your rental as confidential and don't disclose that you're a customer.

Never. We keep no inventory and never inspect your box.

Yes. We're inside Welcome Town on Central Pattaya Road, and handling is kept low-key.

No. Your data is stored encrypted and is never shared with third parties for marketing.

Yes. Only authorised staff handle scanning, and mail is opened solely on your request or per your chosen plan.

Access is verified biometrically for your security, but the contents of your box are never recorded or seen.

Yes. You access your box in a private booth — other customers never see you or your belongings.

Safe deposit boxes start from ฿579 (Small) and ฿999 (Medium); mailboxes from ฿999 per year. The longer you rent, the lower the monthly cost — see the full price list on our Prices page.

Yes — a refundable ฿2,000 deposit per box (฿250 per mailbox), returned in full when you close your rental and hand the keys back.

Card, bank transfer, QR / PromptPay, or cash. We don't accept Bitcoin or other cryptocurrency.

Renew in person or online in a couple of minutes. The price agreed in your signed contract stays fixed for your term.

Prices are shown per rental period and include VAT where applicable.

No. You pay the rental for your term plus a refundable deposit — that's it. The only further charge is if a key is lost and the lock has to be replaced (฿6,000, less your deposit).

Yes. The longer you commit, the lower the monthly cost — up to 100% off the monthly rate on the longest terms.

In advance, for the rental period you choose.

Yes. The rental is the fee for the service; the deposit is fully refundable when you close the rental and return your keys.

We drill the box and fit a new lock, which costs ฿6,000. Your ฿2,000 deposit goes towards it, so the balance to pay is ฿4,000. Tell us as soon as you know — we can usually get you back into your box the same week.

Every day of the week, 10:00–20:00 — the widest access hours among private providers in Pattaya.

On Central Pattaya Road, inside Welcome Town, next to PowerBuy, with easy parking.

As often as you like, any day during opening hours, at no extra charge.

Yes — parking is available at the location, so you can come and go easily.

Yes — every day of the week, 10:00–20:00, weekends included. We close only 4 days a year: Songkran, New Year's Day and New Year's Eve.

Access is during opening hours (10:00–20:00, every day). For genuine emergencies we can sometimes arrange access with at least one day's notice, so staff and security can be on site — call us and we'll do our best.

On Central Pattaya Road, inside Welcome Town, next to PowerBuy. There's a map and directions on our Contact page.

No. Just come during opening hours and our team will assist you.

As long as you need — you access it privately, at your own pace.

Access is during opening hours (10:00–20:00, every day). For anything urgent, give us a call.

Yes. We're on Central Pattaya Road with easy parking, and simple to reach by taxi or Grab.

You can keep your rental and manage mail remotely (virtual mailbox or forwarding), or close it and reclaim your deposit. Talk to us about the best option for you.

Access passes to your co-applicant or listed emergency contact on presentation of the death certificate. If you added neither, the box is released to your legal heirs under the proper process — we recommend adding a co-applicant.

Yes. Bring your keys in during opening hours and, once the box is checked, your ฿2,000 deposit is returned in full. The rental you have already paid is not refunded for the remaining time, so most people simply keep the box until their term ends.

Return your key and box; after a quick check your ฿2,000 box deposit (฿250 for a mailbox) is refunded in full.

It matches the rental period you choose — from one month up to ten years — and it's easy to renew.

Yes. We remind you by SMS and email before your term ends, so you never lose access by accident.

Yes. You can renew and pay online in a couple of minutes from anywhere in the world.

There's a grace period after your term ends, and we'll have reminded you beforehand — just contact us and we'll sort it out.

Contact us — the new holder signs their own contract and is registered with biometrics.

We always try to reach you first. After your term and a grace period — 90 days without any response — the contract allows a box to be drilled and its contents securely stored. To reclaim them you'd settle any overdue and drilling fees. Reach out and we'll guide you through it.